Replacement iSUPs Shipping in February
We have just received word first-hand from iRocker that replacement Blackfin iSUPs are arriving soon! Blackfin iSUP owners who were impacted by the 2021 recall and have completed Phase 2 of the recall process will begin receiving shipping notifications by the end of February.
The new 2023 Blackfin iSUPs have kept the same performance-driven designs and incredibly versatile functionality as the 2022 models, but with updated and reinforced materials and construction.
Customers receiving these replacement iSUPs will also have their 3-year warranty period reset as of their date of delivery.
More information about replacement board shipping will be available on the iRocker website over the next week.
Recall Fast Facts
- A manufacturing problem was identified to have occurred in a small set of Blackfin iSUPs (but not in any iRocker, Nautical, or Ultra series iSUPs) and a recall was issued in July 2021.
- The recall is limited to only Blackfin iSUPs within the range of serial numbers listed on the recall website.
- Customers can check their serial numbers online at https://www.recallrtr.com/blackfin to verify if their product is impacted and begin the recall process.
- Impacted customers are advised to cease using their iSUP immediately.
- Impacted customers will receive a replacement 2023 model year iSUP with a new warranty that is effective on the date of delivery.
Calling them would be feasible if they were to answer their phone!!!! I too agree that this is getting a little ridiculous… I have been on the phone for the last 25 minutes waiting for an answer and it doesn’t seem that it is going to be answered anytime soon! Seems that destroying our boards for the claim submittal is going south… now I don’t even have a potentially bad board to use. And I’d damn sure better get a replacement!!!
Please note that iRocker’s customer service phone line is only open Monday-Friday from 9am to 1pm (Eastern Time). iRocker is still accepting Blackfin recalls and has new Blackfin boards for replacement in stock at this time.
hi,
I had started the process of recall amd alerted the team as to my delay in getting back to my board to complete the recall process. I am now redirected to the Canadian service site which appears to be glitches, keeps attempting to reload but does not.
is there another option for those that started the process?
I should be in your system already.
thanks
Hi there,
You’ll need to reach out to iRocker directly. We do not have any direct connection with their customer service or recall teams.
Thanks
I want to know when my paddle board is going to be ready! I sent you all my appropriate information and pictures a month and a half before my girlfriend sent her information in and she has received her board! She had no proof of purchase! They were gifts! If I need to come to your location I absolutely will! This is fuckin bullshit!
Hello,
I’m sorry to hear you haven’t received your replacement Blackfin yet. You’ll need to contact iRocker customer service with your questions. You can reach them by phone at 866-985-8367 from 9am-1pm ET, M-F. You can also email them using the form on their website’s contact page: https://irockersup.com/pages/contact-us